Privacy Policy

Last updated: May 2026

Protecting your personal data is very important to us. We process your data exclusively in accordance with applicable data protection laws. This privacy policy informs you about the key aspects of data processing on our website.

1. Data Controller

Chezo Laundry
Part of the CHEZO Group
Accra, Ghana
Email: laundry@chezo.africa
Phone: 0530 445 603

2. Data Collected and Purpose

When you visit our website, the following data is automatically collected:

IP address (anonymised)
Date and time of access
Pages and files accessed
Browser and operating system used

This data is used exclusively to ensure the technical operation of the website and is automatically deleted after 7 days.

3. Google Maps (Embedded with Consent)

We embed maps from Google Maps on our website. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

The Google Maps map on this website is only loaded after your explicit consent (click on "Show Map"). Only then is data transmitted to Google servers — including servers in the USA. This transfer is based on Art. 6(1)(a) GDPR (consent).

Google may collect the following data:

Your IP address
Your browser information
Date and time of access

Your consent is stored in the Local Storage of your browser, so you do not need to confirm the map again on your next visit. You can revoke this consent at any time by clearing the Local Storage in your browser.

For more information, please see Google's Privacy Policy: https://policies.google.com/privacy

4. Contact

If you contact us by email, phone or WhatsApp, your details will be stored for the purpose of processing your enquiry. We will not share this data without your consent. Processing is carried out on the basis of Art. 6(1)(b) GDPR (contract performance / pre-contractual measures).

5. Order Processing

To carry out our laundry service, your contact details (name, address, phone number) are stored for the purpose of managing pickup and delivery. This storage is based on Art. 6(1)(b) GDPR and the data is deleted after the order is completed and any statutory retention periods have expired.

6. Your Rights

You have the right at any time to:

Access the data we hold about you (Art. 15 GDPR)
Rectification of inaccurate data (Art. 16 GDPR)
Erasure of your data (Art. 17 GDPR)
Restriction of processing (Art. 18 GDPR)
Object to processing (Art. 21 GDPR)
Data portability (Art. 20 GDPR)

To exercise these rights, please contact: laundry@chezo.africa

7. Right to Lodge a Complaint

You have the right to lodge a complaint with a data protection authority regarding the processing of your data. In Ghana, this is the Data Protection Commission (DPC).

8. Contact

Email: laundry@chezo.africa
Phone: 0530 445 603